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Terms & Conditions

OKA Online Store Terms & Conditions

  1. OKA Online Store uses www.authorize.net   to process online credit card transactions.
  2. OKA never stores your credit card information (unless you specifically request this in your OKA Online profile).
  3. OKA uses UPS for all shipping.  Please note that UPS does not ship to PO boxes.  Your UPS shipping options are presented at checkout.
  4. OKA ships your order within 2 business days when the order is placed through the Oka Online Store.  Orders placed by telephone or other means may require longer to ship.
  5. Special shipping requests and questions can be made by contact orders@oka-online.com or calling the OKA Online Store at (703) 591-6284.

OKA Bulk Pricing

OKA offers a 10% discount (Qty: 51-301) and a 20% discount (Qty: 301+) on the following publications:

The Four Temperaments Workbook

EQ Workbook

MBTI Introduction Workbook

The Workplace Profiles

Generations:  Bridging the Gap with Type


OKA Store is glad to accept returns up to 60 days after date of purchase, as long as  the products are returned to us unused.

For eligible returns, we credit you 100% of your purchase price (credit issued using your original payment method).

Please allow up to 21 days for your credit to appear.

Questions about returns?  Email us or call 703 591 6284

Rescheduling and Cancellation Policy  

If You Cancel:  You may reschedule one time only at no additional charge, but you must notify OKA (Otto Kroeger Associates) in writing 14 business days prior to the start of the program, providing the registration has been paid in full. If the registration has not been paid in full, then full payment is required before a date transfer can be made.

If you reschedule after the 14-day cutoff or have subsequent transfers, a fee of $100 will be due immediately for each instance.  Cancellations must be received in writing or e-mail 7 business days prior to the start of the program, and are subject to a $200 administrative fee. (For one-day programs, the cancellation fee is $100.)  Cancellations after the 7-day cutoff and no-shows will forfeit 50% of the tuition. Materials are not refundable.

If OKA Cancels:  If necessary, OKA reserves the right to cancel or reschedule any course up to 14 days prior to course start date.  If OKA is forced to cancel or reschedule a course, our financial obligation is strictly limited to refunding 100% of any course fees paid to OKA by enrolled participants.


rev 8/29/13